Refund policy

Return Policy

Alvora – Hassle-Free Returns & Refunds

At Alvora, we believe shopping should be stress-free from start to finish — including returns. If you're not completely satisfied with your order, no problem! We're here to make it right.

30-Day Return Window
You can return your order within 30 days of delivery, as long as all tags are still attached and the item is unused and in original condition.

Quick & Easy Returns
Returning an item is simple:

Just email us at info@alvoralondon.com with:

Your order number

A brief explanation of the return reason

(Optional) Photo evidence, if the item is damaged or faulty

We’ll guide you through the rest.

You’ll need to cover return shipping unless the item is faulty or incorrect — but we’ll always aim to make the process as smooth as possible.

Refunds & Exchanges
For full-priced items, you can choose between:

A full refund

A free exchange

Refunds are processed after we receive and inspect the returned item.

Final Sale Items
Items marked as Final Sale are not eligible for return, unless they arrive damaged or faulty.

In Case of Issues (Damaged / Wrong Item / Lost in Transit)
If your order arrives:

Damaged

Incorrect (wrong item, color, or size)

Or never arrives at all

Please contact us and we’ll make it right — no need to return the item in most cases.

Returns We Can’t Accept

The item shows signs of use or the tags are removed.

How to Start a Return
Email info@alvoralondon.com with:

Your order number

A short description of the issue

(Optional) Photos or videos if applicable

We'll get back to you within 2–3 business days.

Order Cancellations
Orders can be cancelled within 2 hours of being placed. After that, they are automatically processed and cannot be modified or cancelled.

To cancel, email info@alvoralondon.com as quickly as possible with your order number.

Disputes
Orders that have been disputed with a payment processor cannot be refunded. Please reach out to our support team so we can find a solution together. If you decide to dispute your order, we won't be able to process a potential refund or return.

Refunds
We will notify you once we’ve received and inspected your return and let you know if the refund is approved. If approved, you’ll be automatically refunded to your original payment method within 10 business days. Please note it can take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at info@alvoralondon.com